FAQ

Refund/returns

Thank you for shopping at www.LIVEonGAUX.com. We strive to provide you with the best quality products and excellent customer service. However, if you are not entirely satisfied with your purchase, we're here to help.

Returns:You have 30 days to return an item from the date you received it. To be eligible for a return, your item must be unused, unworn, and in the same condition that you received it. It must also be in the original packaging.To initiate a return, please contact our customer service team at info@liveongaux.com or 682.216.5147.

Please note that you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Refunds:Once we receive your returned item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.If your return is approved, we will initiate a refund to your original method of payment. Please note that it may take some time for your refund to be processed by your bank or credit card company.

Exchanges:If you would like to exchange an item for a different size or color, please contact our customer service team at info@liveongaux.com or 682.216.5147 to arrange for an exchange. Please note that you will be responsible for any price difference between the exchanged items, as well as any shipping costs associated with the exchange.

Damaged or Defective Items:If you receive a damaged or defective item, please contact our customer service team immediately at info@liveongaux.com or 682.216.5147. We will work with you to resolve the issue as quickly as possible, whether that involves issuing a refund, sending a replacement item, or providing a store credit.

Contact Us:If you have any questions about our Return and Refund Policy, please contact us at info@liveongaux.com.

Changes to This Policy:We reserve the right to update or change our Return and Refund Policy at any time. Any changes will be posted on this page.

Last Updated: 01/01/2024

By making a purchase on www.LIVEonGAUX.com, you acknowledge that you have read, understood, and agree to our Return and Refund Policy.

All prices are in USD.

Once your order is placed, please allow 3-5 business days (Monday-Friday) *or for us to process and prepare your order for shipment.

During peak seasons or promotional periods, processing times may be slightly longer, but we always strive to get your order ready as quickly as possible.

Reach out to info@liveongaux.com

Reach out to info@liveongaux.com

After your order has been processed and shipped, delivery times will vary depending on your location and the shipping method selected at checkout. Generally, standard shipping takes approximately 2-5 business days(Monday-Friday) for delivery. For expedited shipping options, such as express or overnight shipping, delivery times will be shorter.Please note that delivery times may be impacted by factors beyond our control, such as weather conditions, customs delays, or carrier disruptions. We appreciate your patience and understanding in such instances.

Order Tracking:Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the status of your delivery and estimate the expected delivery date.

Order Updates:If there are any delays or issues with your order, our customer service team will notify you promptly via email or phone. We are committed to keeping you informed every step of the way and ensuring a smooth shopping experience.

Reach out to info@liveongaux.com

We accept the following forms of payment:- Visa- Mastercard- Discover- American Express- PayPal